Skip to content
CHF 10.–

CHF 10 voucher for signing up

Sign up for our newsletter to get offers and news by email. As a thank you, we give you CHF 10 off your next order.

Unsubscribe anytime via the link in every email.
0 items in cart
Region and language EN
Region and language

Cart

Your cart is empty.

Terms and Conditions

Page content

General Terms and Conditions (GTC) & Privacy Policy

Master-Haushalt GmbH • www.haushaltdeal.ch

1. Contractual Basis and Data Management

1.1 Scope

The terms and conditions set out here govern all legal transactions and orders placed by customers via the e-commerce platform www.haushaltdeal.ch without exception.

1.2 Contracting Parties & Country-Specific Restrictions

Contracts are concluded with:

Master-Haushalt GmbH

St.Gallerstrasse 33a

9500 Wil (CH)

  • Delivery area: Delivery is exclusively made to recipients with a valid residential or delivery address in Switzerland.

  • Right of withdrawal: The seller is entitled to withdraw from the purchase agreement without stating any reasons. In this scenario, all payments already made by the buyer will be fully refunded.

  • Cancellation by the buyer: If the customer withdraws from the contract, a compensation fee of 5% of the purchase price (but at least CHF 80.00) may be charged.

  • Additional costs: If the goods are already in the shipping process at the time of cancellation, all additional costs for transport and reverse logistics shall be borne by the buyer.

1.3 Product Presentation and Formation of the Contract

The presentation of products in the online shop is non-binding and does not constitute a legally binding offer, but is to be understood as an invitation to submit a purchase offer.

Important clarifications regarding the product range:

  • Visualisations: Product photos serve as sample images; visual deviations from the delivered item are possible.

  • Decorative elements: Accessories or add-on components shown (such as kitchen fronts for built-in appliances) are not included in the standard delivery scope unless explicitly stated.

  • Scope of delivery: Only the written product description of the respective item is decisive.

The contract becomes legally binding as soon as Master-Haushalt GmbH confirms the order in writing within 7 business days or ships the goods to the customer. If no response is received within this period, the customer's offer shall be deemed rejected.

1.4 Electronic Purchase Process

The ordering process is structured as follows:

  1. Selection of the item.

  2. Add to the virtual shopping cart via the "Add to cart" button.

  3. Review of the selected products in the shopping cart.

  4. Proceed to the checkout area via "Proceed to checkout".

  5. Log in to an existing account, register a new account, or enter address details for guest orders.

  6. Final review and correction of all order details.

  7. Complete the purchase by clicking the "place order with obligation to pay" / "buy" button.

Changes or cancellation of the process are possible at any time up to the final step. Upon receipt of the order, an order confirmation will be automatically generated by email.

1.5 Documentation and Data Protection

The order details and the applicable terms and conditions will be sent to the customer by email; they are also available online at any time. Master-Haushalt GmbH undertakes to handle customer data in a responsible and legally compliant manner (errors and typos excepted).

2. Terms, Shipping and Payment Processing

2.1 Pricing Structure

The final prices stated in the online shop already include:

  • the statutory Swiss value added tax.

  • the advance recycling fee (vRG).

Note: Delivery and shipping costs are calculated separately and shown in the shopping cart.

2.2 Supported Payment Methods

The following payment methods are available:

  • Bank transfer in advance (prepayment)

  • Cash on delivery

  • Credit card payment (Mastercard, Visa)

  • PostFinance (Card or E-Finance)

  • Purchase on account / installment purchase (PowerPay): These options are available only upon explicit request and after successful credit check (maximum available credit: CHF 3,000.00).

  • Direct payment upon collection on site

Note: Depending on the selected payment method, third-party provider fees may apply.

2.3 Additional Terms for Payment Methods

  • Prepayment: The shipping process will only be initiated after definitive receipt of payment in our account. No shop fees apply.

  • PostFinance: A processing fee of CHF 5.00 will be charged for payment processing.

  • Credit cards: The transaction is securely processed via an external payment provider. No shop fees apply.

  • Purchase on account & installment payment: Only available after prior approval by customer service. The credit check is carried out by PowerPay. Haushaltdeal does not charge any fees, but interest and administrative costs may apply in accordance with PowerPay's GTC.

  • Cash on delivery: For this shipping method, an additional fee of CHF 30.00 is charged. For higher order values, we reserve the right to require a 10% advance payment.

  • Cash payment / collection: Available by prior arrangement at the 9500 Wil location. Here too, an advance payment of 10% may be required for expensive orders.

  • Special provision for advance payments: Master-Haushalt GmbH reserves the right to require a security deposit of 5% (but at least CHF 200.00), regardless of the selected payment method.

3. Shipping and Delivery Terms

  • The estimated delivery time can be found on the respective product page. The timeframes refer to business days (Monday to Friday, excluding public holidays).

  • Timeframe: For prepayment, the delivery timeframe begins on the day after receipt of payment. For all other payment methods, it begins on the day after contract confirmation.

  • If the last day of the delivery timeframe falls on a weekend or a public holiday, the end of the timeframe will be postponed to the next business day.

  • If a product is permanently no longer available (e.g. due to a change in the product range), the retailer reserves the right to offer a suitable alternative.

  • Truck deliveries: The delivery address must be accessible by a standard freight truck. If this is not the case, the customer bears all additional costs for transshipment or redelivery.

  • Notice of defects: After the customer has confirmed receipt, subsequently reported transport damage will only be accepted after a thorough inspection.

4. Retention of Title

All delivered products remain the property of Master-Haushalt GmbH until all claims arising from the purchase agreement have been fully settled.

5. Withdrawal and Breach of Contract

Placed orders are binding. Customer requests for cancellation require the written approval of our support team.

If acceptance is refused or payment is not made within 20 business days, Haushaltdeal may withdraw from the contract. In this case, the customer owes a lump-sum compensation of 20% of the order value (at least CHF 80.00) plus all actual transport and storage costs incurred.

6. Returns Management and Rights Regarding Defects (Warranty)

6.1 Returns

  • Registration requirement: Every return must be authorized by our customer service team in advance.

  • Opened or already used household appliances are excluded from return, unless a different goodwill agreement has been made.

  • Return fee: In the event of an approved return, a fixed fee of CHF 180.00 per appliance for reprocessing and handling will be due. This amount will be deducted directly from the refund.

  • Exclusion of special-order products: Products that were specially ordered from the manufacturer or supplier at the customer's request are generally excluded from return and exchange.

6.2 Warranty Claims

The warranty policies of the respective appliance manufacturer apply primarily. In the event of a defect, the claim will be handled at the discretion of the manufacturer or retailer by:

  • free repair (remedial action)

  • granting a price reduction

  • issuing a credit note

7. Legal, Copyright and Jurisdiction

  • Contract language: German is the governing language for all contracts.

  • Applicable law: Exclusively the substantive law of the Swiss Confederation applies. The UN Convention on Contracts for the International Sale of Goods (CISG) is explicitly excluded.

  • Jurisdiction: The court in Wil SG has jurisdiction over all disputes (subject to any different mandatory statutory jurisdictions).

  • Dunning and collection fees: A compensation fee of CHF 100.00 per case will be charged for issuing payment orders, collection steps, or the formal withdrawal of enforcement proceedings.

  • Protection of intellectual property: All content in the online shop as well as digital or printed media (texts, images, graphics, video sequences) is protected by copyright. It is the property of Master-Haushalt GmbH or the specified rights holders. Any unauthorized reproduction, storage, or further use – even in extracts – is prohibited without written permission.

 

2. Privacy Policy

Last updated: July 2026

The protection of your privacy and the legally compliant handling of your personal data are of the highest priority for us. Below, we inform you about the type, scope, and purpose of data processing.

1. Data Controller

The party responsible for data processing on this website is:

HaushaltDeal

St.Gallerstrasse 33a

9500 Wil

Switzerland

Email: info@haushaltdeal.ch

Telephone: 078 249 55 33

UID: CHE-413.380.501

For data protection inquiries, our contact person is available at the contact details listed above.

2. Collection and Processing of Personal Data

Personal data includes all information relating to an identified or identifiable natural person. When using our website or placing an order, we process:

  • Basic data (name, first name)

  • Address data (billing and delivery address)

  • Contact details (email address, telephone number)

  • Payment and transaction data

  • Order history and purchase information

  • Technical access data (IP address, log files)

Processing is carried out exclusively for the following purposes:

  • Contract management and order processing

  • Payment processing and credit checks (e.g. for purchase on account requests)

  • Logistics, shipping, and delivery of products

  • Customer support and contract communication

  • Optimization and needs-based design of our online shop

  • Ensuring IT security and fraud prevention

The data will only be stored for as long as required for the purpose for which it was collected or as required by statutory (in particular commercial and tax) retention periods.

3. Disclosure of Data to Third Parties

Your data will only be disclosed to third parties if this is strictly necessary to fulfill the contract. This applies to the following categories of service providers:

  • Payment service providers and acquirers

  • Transport and logistics companies

  • IT, hosting and system service providers

All service providers we use are contractually obliged to maintain confidentiality and to process the data exclusively according to our instructions and in accordance with applicable data protection laws.

4. Data Security

We use state-of-the-art technical and organisational security measures (TOM) to protect your data against tampering, loss, destruction or unauthorised access by third parties. Data transmitted via our website is secured using current SSL/TLS encryption methods.

5. Use of Cookies

Our online shop uses cookies to improve user-friendliness and to provide certain technical functions (such as the shopping cart). Cookies are used to:

  • make navigation and use of the website easier.

  • store user preferences and selected settings.

  • enable anonymised analysis of website usage.

You can restrict or completely disable the setting of cookies at any time via your internet browser settings. Previously stored cookies can be deleted.

6. Analysis and Third-Party Tools

We use analysis tools to continuously improve our offer. In doing so, purely anonymised or pseudonymised usage data is collected and evaluated. This includes:

  • Browser type and operating system used

  • Last visited website (referrer URL)

  • Subpages visited and duration of stay

  • Approximate geographical location of origin

This technical data is not combined with your personal master data.

7. Data Subject Rights

You have statutory data subject rights regarding the data stored about you. You have the right to:

  • Information about the processing of your data.

  • Correction of incorrect or incomplete data.

  • Deletion of your data (unless a statutory retention obligation applies).

  • Restriction of data processing.

  • Revocation of data protection consents granted, with effect for the future.

To exercise these rights, it is sufficient to send an informal notification to the data controller mentioned above.

8. Timeliness and Changes

We reserve the right to adapt this privacy policy as necessary to ensure that it always complies with current legal requirements or to reflect changes to our services (e.g. new features or payment methods). The version currently in force is permanently available on our website.

9. Contact

For all data protection inquiries, please contact:

Email: info@haushaltdeal.ch

Telephone: 078 249 55 33

Postal address: Master-Haushalt GmbH, St.Gallerstrasse 33a, 9500 Wil, Switzerland